Nardo Valets T&C's

Introduction

Please read these terms of use carefully. By accessing our site or using our services, you acknowledge that you understand, agree, and are bound by these terms.

Modification of Terms

At our discretion, Nardo Valets may edit, add, or remove parts of this agreement. If we do make changes to these Terms of Use, we will make a reasonable effort to provide notice.

Prohibited Conduct

You are solely responsible for your conduct while on our site, and agree to abide by all laws, contracts, intellectual property and third-party rights.

Termination

Nardo Valets reserves the right to terminate access to our site and block future use of our services if we deem these Terms of Use have been violated.

​

These are general guidelines and are meant more as information/disclaimer about our vehicle valeting/detailing services or any limitations we may encounter during our different processes.
These are abnormal or unusual conditions/situations we may face during our working processes and require clarification in advance to avoid any uncertainty and discrepancy later on. We also
cover our deposit requirements in this section.

DEPOSITS:
There must be a minimum of £10 deposit payed to any package over £100 paid by bank transfer (if you do not pay the deposit you will not secure your booking)
More expensive packages such as machine polishing & ceramic coatings will require a larger deposit depending on the price of the job, this is usually a minimum of £100 deposit
ALL deposits are non refundable if you cancel your services within 7 days of the booking, if you cancel before the 7 day window you will recieve 100% of your deposit back within 7 working 
days of the request of the deposit being returned. If you wish to book multiple vehicles you will need to pay a deposit for each booking.
NOTE: your booking is not secure until a deposit has been payed (unless the service you have booked is less than £100 or a "Maintenance" package) 
If you need to change your booking date your deposit will be carried over to the new booking.

PRODUCTS:

We only source our stock from proven and industry accepted and established brands such as: AutoFinesse, G Techniq, Car Tec, Car Pro, Meguires and/ or equivalent tried & tested brands. All
our products are used exactly as per company specifications and dilution ratios are maintained as specified on the instruction panel.

MACHINERY:

Our Detailing Equipment & Machinery comes from industry standard manufacturers such as: Kranzle, Karcher, Honda etc. Standard Operating procedures are followed thoroughly by the team. We
invest heavily into our tools & equipment as we believe this job is too important to be using cheaper and lower standard tools and risk damaging any vehicle.

STEAM CLEANING:

Unless specified differently, all our interior vehicle cleaning use high pressure steam (steam pressure 6-8 bar/ steam temperature 80-90*c) which guarantees to sanitise and clean surface
contaminants without the use of chemicals, steam cleaning is an industry accepted method used over the world for fast, efficient and thorough cleaning which matches or exceeds the results
achieved with a regular car wash, steam cleaning is also a lot safer on engine bays that directly spraying high pressure water into the engine bay.

INTERIOR CLEANING & DETAILING: 

We do NOT remove/handle wires, under seat amplifiers, exposed wiring conduits etc. We work around these items to prevent any untoward incident. IT IS YOUR RESPONSIBILTY TO PROVIDE A SAFE,
CLUTTER FREE AND NON HAZARDIUS WORKING AREA FOR OUR TEAM.

We strongly recommend you remove all valuables from the vehicle prior to arrival. We will not be held responsible for any missing/loss/theft of items. Our team will have a final check for
anything of value and hand it over to you prior to commencing work but the final responsibility lies with you, the owner

Seat steam cleaning/wipe downs - we air dry up to at least 80% dryness but some dampness may still remain due to the steam cleaning process. We recommend fabric seats to dry in the sun for
at least 2-3 hours prior to use. This is standard practise and recommended after a seat wet vacuum/steam cleaning. Not applicable to Leather/Vinyl and leatherette seat covers.

EXTERIOR CLEANING & DETAILING

Exterior drain channels are only cleaned up as far as our equipment can reach. Leaves/ branches, debris within the wiper housing, door drain channels, wheel well drains are not possible 
to be de-cluttered/ cleaned during routine maintenance cleaning service and will require professional tools/ dismantling to open and clean.

Brake callipers, discs/ rotors are not always easily accessible and are not guaranteed thoroughly cleaned in a maintenance package. Especially on cars with 
steel wheels it is sometimes difficult to access the rotors/ callipers. Cleaning of Brake callipers and brake discs will be on a best effort basis.

We avoid shifting or removing electrical connectors, pipes, hoses, belts, moving parts etc within the engine bay. We use super heated steam and work on a as-seen and accessible basis. 
Inaccessible areas, Severe oil/ grease stains, interior drain channels and crevices beyond the reach of our equipment will be unable to be cleaned and detailed as thoroughly. Deep Engine 
bay cleaning is on a best effort basis.

We don’t guarantee the Manufacturer/ Company specified longevity of our waxes/ polishes & coatings/ paint sealants. We apply and dry all coatings/ waxes and polishes as per company 
specification. But, regular use of hard water, abrasive cloths, dry wipe downs on a daily basis strip away the protective coatings faster than normal. This is not indicative of the quality
 of materials we use but rather the regular cleaning processes and environmental conditions the vehicle is subject to.

Removal/treatment of Deep Rust stains/Cement spots / Hard water marks/ Deep scratches/ Paint damage/Clear Coat Stripping / Scuffed Alloys etc are beyond the capabilities of our equipment 
and would sometimes require Workshop Level procedures and equipment to correct defects. We will attempt to do our best to restore these items as much as possible within the scope of our 
equipment and time.

SERVICE LIMITATIONS: (Abnormal Nature of Stains/Situations)

Heavy Mold/Mildew/Fungus coating all over the car exterior and interior

Deeply ingrained and excessive PetHair/Cigarette Burns

Human Waste/Vomit/Animal Poop and other stains not of a normal nature

Severe Muck/Mud stains of an abnormal nature  (Racing/Off-road/Rally Cross)

Any other stains/issues not occurring during normal use (eg: Chemicals/ Tar/Acid/Oil/Rust/Cement etc)

The above list is not comprehensive but only indicative of what comprises abnormal nature. These will incur an excessive cleaning cost of up-to 20% of the Total package cost. Time 
guarantees do not apply under these working conditions. We do not offer a satisfaction guarantee in these cases as interiors/ exteriors could be  damaged beyond our standards of condition 
recovery. Cleaning/ Stain removal/ Detailing will be on a best-effort basis. Needless to say we will ensure you get the same levels of detail and care that we lavish on all our vehicles.